Four things you should avoid when delivering bad news

When the CEO of Airbnb, Brian Chesky, had to tell his employees last month that there were going to be widespread job cuts due to COVID19, he did it in a way that received widespread praise. He was transparent, empathetic and his letter was a benchmark lesson on how to deliver tough news. You can…

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Who do people trust the most to lead change?

According to latest global research from the 2019 Acumen Edelman’s Trust Barometer, employers are the most trusted to lead change. The research indicates that this trust in employers is born out of a lack of trust in other institutions. It highlights that employees are increasingly looking to their leaders for guidance in these times of…

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Why Every Leader Needs a Challenging Cheerleader

I have a love-hate relationship with my personal trainer, Lucas. I hate it when he makes me do one more round of burpees after I’ve already done four. And I have fantasies about throwing a pavlova in his face when he chirps good-naturedly to “keep it up, you’re doing great” as I ungraciously wheeze my…

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Trust-worthy: Yep, That’s Right, You Have To Earn It

The World Economic Forum has just released the 20th annual CEO Survey. It shows that building trust is one of the major concerns that keeps CEOs awake at night. And with good reason. If you don’t have trust – with your executive team, your employees, your customers and your other stakeholders – you’re in for…

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May I Have Your Attention Please?

If you’ve ever been the recipient of someone giving you their full, undivided attention, you’ll know what a gift this can be. And if the person offering you their attention is your boss, or someone who can influence your career success, the response can be significantly greater. But, the simple act of giving one’s full…

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