Four things you should avoid when delivering bad news

When the CEO of Airbnb, Brian Chesky, had to tell his employees last month that there were going to be widespread job cuts due to COVID19, he did it in a way that received widespread praise. He was transparent, empathetic and his letter was a benchmark lesson on how to deliver tough news. You can…

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The Trust Renaissance

Trust: reliance on the integrity, strength, ability, surety, etc. of a person or thing. (ref: dictionary.com) What is trust? How do we earn, encourage, and sustain it? And, why is it so important in business today, more than ever? These are the questions which came to mind recently, when a client I was coaching shared a profound statement, which went something like this: “My boss knows I…

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